Frequently Asked Questions

How do I order?

Order online or visit us in store.

Can I pick up my order from a location?

Yes. Pick up is available from Palings Flowers at either 8:30am or 5pm on Tuesday 14th February.

What payment methods do you accept?

We accept Visa, American Express and MasterCard credit and debit cards.

How do I cancel an order?

If you need to cancel your order, provided your order has not been despatched, please email us at palingsflowers@merivale.com or call 02 9254 8052 and we can arrange a cancellation for you.

How much is shipping?

We operate on a flat shipping fee for deliveries to selected suburbs within Sydney. For Valentine's Day we choose to limit our delivery area to ensure the best possible service, quality and freshness of product. For a complete list of eligible suburbs please refer to our Shipping Policy page.

Sydney CBD $25
All other eligible suburbs $50

Morning and afternoon pick up from the Palings Flowers store is also available.

Can I have my goods sent to Parcel lockers and PO boxes?

No. We unfortunately do not offer these as options.

What if I have questions, complaints or problems with my order?

Please email us at palings.flowers@merivale.com or call 02 9254 8052.